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Nytack Equestrian
About Us
Nytack is a British Company established in 1974, and has enjoyed a reputation for innovation, quality and flexibility for more than 30 years. All of our products are individually crafted to rigorous quality standards by highly-skilled machinists in our own workshops in Somerset, England.
Contact us with suggestions for improvements, things you don't like and products you think we ought to supply. We will always take notice, but we may not always take up your suggestions!
Making A Purchase
Our prices are shown inclusive of VAT. Where options are chosen, prices are adjusted accordingly. You have the chance to examine and confirm your selections before final payment.
To order call our orderline on 01749 678800.
We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. Please note that descriptions and pictures on this site are indicative only. We reserve the right to change any of our designs, materials or construction of our goods.
Shipping And Handling
While many of our goods are held in stock, some will be manufactured to order, so please allow up to 7 days for shipment. We will contact you if shipping is likely to be longer than this and give you the option of cancelling or amending your order.
Orders are usually shipped UK surface mail using Second Class Royal Mail service. Larger or bulkier orders are shipped using Parcel Force or similar carrier. Please use the order form or contact us if you have special delivery instructions. If you have problems with our carrier please contact us. When you receive goods please DO NOT sign for them as "received in satisfactory condition" or similar unless you have had a chance to inspect them. Let us or the carrier know immediately if you suspect transit damage.
If you need to return goods, please ensure that you pack them securely and use a secure carrier.
Delivery Schedule
We will normally send your order to you within 5 business days, sooner if we can supply from stock .
Back Orders
If your item is not in stock, we will back order for you. You will always be contacted with the option to cancel your order if you would rather not wait.
Tax Charges
All our prices are shown inclusive of all taxes.
Guarantee
Nytack products are designed and manufactured to last. If you believe our goods are faulty due to poor workmanship or material defects within one year of purchase we will gladly replace them . However, we reserve the right to reject claims for excessive wear and tear, malicious or accidental damage, or where we have reasonable grounds to believe the claim may be fraudulent. We are only able to offer this guarantee to original purchasers.
Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 44(0)1749 678800. Our address for surface mail is Nytack Ltd, Underwood Business Park,Wells, BA5 1AF, England.
Privacy Policy
Nytack Equestrian does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
We will not contact you by email for marketing purposes nor will we allow any third party to use your information for marketing or advertising purposes. Nytack does not recommend third party marketeers or endorse other manufacturers' products. This site leaves us without pop-ups or external advertising. Please report abuse to us using the email feedback form.
Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm. If you are not satisfied with your purchase, simply return to us within 7 days of shipment in the original packaging for a full refund.
Please note that this provision does not extend to goods supplied that have been customised to your requirements, for example personalised embroidery, or specialised livery.We will notify you on acknowledgment of your order if this condition pertains.
Goods returned will be examined for damage or use. If the goods are found to be faulty under the Company's warranty terms a replacement will be issued and carriage charges refunded.
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Nytack Equestrian of Wells
